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Legal

Data Processing Addendum

Last updated November 5, 2026
Template notice. This document is a launch template. Replace bracketed placeholders such as [Company legal name] and have it reviewed by qualified counsel before relying on it.

This Data Processing Addendum ("DPA") forms part of the agreement between [Company legal name] ("Processor") and the Customer ("Controller") for use of Elite Answers, and applies where the Processor processes personal data on the Controller's behalf.

1. Subject matter and duration

Processing of Customer Data to provide the Service, for the term of the agreement and any post-termination export period.

2. Nature and purpose

Hosting, storage, analysis and reporting of workspace data, and delivery of emails configured by the Controller.

3. Categories of data and data subjects

  • Data subjects: Controller's users, invited team members and client viewers, and recipients of reports.
  • Personal data: names, email addresses, roles and usage metadata. Workspace content is not expected to contain special-category data.

4. Processor obligations

  • Process personal data only on documented instructions from the Controller.
  • Ensure personnel are bound by confidentiality.
  • Implement appropriate technical and organisational measures (encryption in transit, access control, logging, backups).
  • Assist the Controller with data-subject requests and impact assessments where reasonable.
  • Notify the Controller without undue delay, and in any case within 72 hours, after becoming aware of a personal data breach.
  • Delete or return personal data at the end of the services, subject to legal retention obligations.

5. Sub-processors

The Controller authorises the use of sub-processors for hosting, email, payments, authentication and AI answer collection. The Processor will give notice of new sub-processors and the Controller may object on reasonable grounds.

6. International transfers

Transfers outside the EEA/UK are made under Standard Contractual Clauses or another lawful transfer mechanism.

7. Audits

The Processor will make available information reasonably necessary to demonstrate compliance, no more than once per year unless required by a regulator.

8. Contact

Data protection enquiries: support@eliteanswers.com. To execute a countersigned DPA, contact sales@eliteanswers.com.