Terms of Service

These Terms of Service ("Terms") govern access to and use of Elite Answers (the "Service"), provided by [Company legal name], [registered address] ("we", "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the organisation you represent ("Customer").

1. The Service

Elite Answers measures how brands appear in AI answer engines, audits websites for answer-engine readiness, and produces recommendations and reports. Answers are collected from third-party engines and data providers; we do not control their output and do not guarantee any ranking, mention or citation outcome.

2. Accounts and workspaces

• You must provide accurate account information and keep credentials secure. You are responsible for activity under your account.
• Customer may invite team members and client viewers. Customer is responsible for their use of the Service.
• You must be at least 18 years old and authorised to bind Customer.

3. Plans, trials and billing

• Trials last 14 days unless stated otherwise. At the end of a trial the account becomes read-only until a paid plan is selected.
• Paid plans are billed in advance, monthly or annually, through our payment processor. Fees are non-refundable except where required by law.
• Plan limits (workspaces, prompts, scans, audits, briefs, seats) are described on the pricing page. We may pause scans that exceed plan limits.
• We may change prices with at least 30 days' notice; changes apply from your next billing period.

4. Acceptable use

You agree not to:

• use the Service to violate any law or third-party rights, or the terms of any answer engine or data provider;
• audit websites you are not authorised to analyse in a way that would burden or harm them;
• reverse engineer, resell (except as permitted on the Agency plan) or circumvent usage limits or security controls;
• submit malware, or content that is unlawful, defamatory or infringing.

5. Customer data

Customer retains all rights to data it submits ("Customer Data"). We process Customer Data to provide the Service, as described in our Privacy Policy and, where applicable, our Data Processing Addendum. Aggregated, de-identified usage data may be used to improve the Service.

6. Intellectual property

We own the Service and all related intellectual property. Reports you generate may be shared with your clients, including under your own brand on plans that include white-labelling.

7. Third-party services

The Service relies on third-party engines, data providers, hosting, email and payment services. Their availability and output are outside our control.

8. Disclaimers

The Service is provided "as is". To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. AI answers are non-deterministic; metrics are estimates of visibility, not guarantees.

9. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, and our aggregate liability is limited to the fees paid by Customer in the twelve months before the claim.

10. Term and termination

You may cancel at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate accounts that breach these Terms. On termination you may export your data for 30 days, after which it is deleted per our retention schedule.

11. Changes

We may update these Terms. Material changes will be notified by email or in the Service at least 30 days before they take effect.

12. Governing law

These Terms are governed by the laws of [governing jurisdiction], and disputes are subject to the exclusive jurisdiction of its courts.

13. Contact

Questions about these Terms: support@eliteanswers.com.